Frequently Asked Questions - Annuities

You can submit a request to change your address either online here or by contacting us at 1-800-487-6669. To change your address by mail the request must be signed and dated, and then mailed to:

MONY
PO BOX 4830
Syracuse, NY 13221

To fax your request please use our fax number: 1-866-505-0260

You can change your phone number either online once you’ve logged in or by contacting us at 1-800-487-6669. To change your phone number by mail, the request must be signed and dated, and then mailed to:

MONY
PO BOX 4830
Syracuse, NY 13221

To fax your request please use our fax number: 1-866-505-0260

Fund Transfers can be processed when a specific Fund Transfer Form is completed. Fund Transfer Forms can be obtained by contacting customer service at 1-800-487-6669 or by clicking here to get to the forms online. If you have enrolled for Telephone Authorization you can complete a funds transfer request by contacting customer service.

This change is not available online at this time. Forms can be obtained by contacting customer service at 1-800-487-6669 or by clicking here to get to the forms online. If you have enrolled for Telephone Authorization you can complete a request by contacting customer service.

Past annual and quarterly statements can be provided to review previous contract values. If you would like those statements please call Customer Service at 1-800-467-6669.

Investment Information can be obtained by reviewing your Prospectus, or by contacting your Financial Professional.

Contributions can be made by sending a check or money order via mail to:

MONY
PO BOX 4830
Syracuse NY 13221

Or to our overnight address:

5788 Widewaters Parkway
Syracuse NY 13214

Please be sure to include your contract number on your check.

Contributions can be automatically withdrawn from a checking account for eligible products. Forms can be obtained online here, or by contacting customer service at 1-800-487-6669.

Changes to checking account information can be made by mail or fax. To mail your request please send it to

MONY
PO BOX 4830
Syracuse, NY 13221
or fax it to 1-866-505-0260. Paperwork to process the change request can be obtained online here or please contact customer service at 1-800-487-6669. To terminate automatic contributions from a checking account contact customer service at 1-800-487-6669.

The value of your annuity contract is the sum of the values of each of the investment options in which you are currently invested. The value of each option is determined by the number of units owned for an option multiplied by the previous business day’s closing share price.

This value would be reduced by any applicable surrender charges, market value adjustments, contract charges, outstanding loan and any loan interest to determine the net amount that would be available to you.

You will need to complete a change of beneficiary form which can be obtained online here. Upon completing the form, you should mail it to

MONY
PO BOX 4830
Syracuse, NY 13221
Upon receipt of the completed form, we will forward to the policyowner an acknowledgement of the complete change.

Yes. Simply indicate the relationship(s) to the insured person(s) along with the full names of the proposed beneficiaries. All primary beneficiaries should be listed in Section 1 under First Beneficiary(ies). Joint beneficiaries will receive equal shares proportionate to the number of those beneficiaries who survive the insured.

If you live in a community property state, we recommend that your spouse does sign the form.

If the annuitants name has changed notify us of this change by sending notification in writing, contacting us at 1-800-487-6669 or by completing the form which can be obtained online here. We will send you confirmation in the mail of the change.

You can contact Claims at 1-800-659-1058 or click here to view Protective’s Claim Center.

Documents required when a claim for death benefits is being filed:

  • Original life insurance policies (or "annuity contracts") if available.
  • A certified copy of the death certificate
  • Certificates of appointment (if you are filing as executor, administrator, or in any other fiduciary responsibility)
  • Completed Death Claim forms

Online, through service.protective.com, choose which policy you’re interested in speaking to your financial professional about from the Policy Select page. Login or Register at service.protective.com. Your Financial Professional's number is provided on the right side of the policy detail for the respective policy you’re inquiring about.

To request a duplicate contract, contact Customer Service at 1-800-487-6669.

The person during whose life an annuity is payable; usually the person to receive the annuity.

The person, persons, or other entity designated to receive the contract proceeds.

Cash value equal to the account value less a surrender charge and outstanding loan, if any. Cash value can provide a source of funds for the policyowner through partial surrender or full surrender.

A contract is a legal contract between you and us.

The death benefit is the amount of money paid to the beneficiary at the time of the annuitant’s death.

A partial surrender is simply taking available cash value from the contract while keeping the contract inforce. This action will decrease the death benefit. Annuity must maintain cash value of $1,000 in order to keep contract in-force.

The Policyowner owns the annuity contract. While the annuitant is living, the policyowner may exercise all rights given by the annuity or allowed by us. These rights include changing beneficiaries, changing ownership, enjoying all contract benefits, and exercising all contract provisions.

Simply put, a surrender charge is an early withdrawal charge deducted from the contract value.

This is the net cash value build up that the policyowner may receive if the contract is cancelled.

The amount payable to a beneficiary upon the death of the annuitant. This generally represents the account value plus any additional contract provisions at the time of annuitant’s death.

The value of your annuity contract is the sum of the values of each of the investment options in which you are currently invested. The value of each option is determined by the number of units owned for an option multiplied by the previous business day’s closing share price.

This value would be reduced by any applicable surrender charges, market value adjustments, contract charges, outstanding loan and any loan interest to determine the net amount that would be available to you.

The objective of the contract is to provide annuity payments, for life with a selected number of years certain, through the purchase of common stocks.

Use of the MONY marks is under license from AXA Financial Inc. and it’s affiliates. MONY Life Insurance Company ("MONY") is a wholly owned subsidiary of Protective Life Insurance Company. Protective Life Insurance Company serves as administrator for MONY Life Insurance Company of America ("MLOA").