Frequently Asked Questions - Transition

Effective October 1, 2013, Protective Life Insurance Company purchased MONY Life Insurance Company (MONY) and reinsured certain policies of MONY Life Insurance Company of America (MLOA) from AXA.

No. Nothing about your policy terms will change as a result of this announcement.

For MONY Life Insurance Company policies and contracts:

MONY Life Insurance Company will continue to be responsible for your policy. MONY Life Insurance Company is owned by Protective Life Insurance Company. (Click here for information about Protective Life Insurance Company.)

Customer service will continue to be provided by the team that provided service when MONY was owned by AXA

For MONY Life of Insurance Company of American (MLOA) policies and contracts:

You will continue to have a policy issued by MONY Life Insurance Company of America (MLOA), which continues to be owned by AXA. Protective Life Insurance Company will be reinsuring your policy, and will be responsible for servicing and paying the benefits under your policy. (Click here for information about Protective Life Insurance Company.)

Customer service will continue to be provided by the team that provided service when MONY was owned by AXA

Your existing agent or advisor will not change as a part of this transition. You should continue to contact your agent or advisor if you need assistance with your policy or your insurance needs.

The service center and telephone numbers used for service of your policy have not changed, and will still be available anytime you need assistance with your policy. We will notify policyholders if there is a change in the future.

You can continue to send payments or service requests to the same address you have been using. Customer service phone numbers and fax numbers have not changed.

The website has changed. You should use service.protective.com for online service.

Use of the MONY marks is under license from AXA Financial Inc. and it’s affiliates. MONY Life Insurance Company ("MONY") is a wholly owned subsidiary of Protective Life Insurance Company. Protective Life Insurance Company serves as administrator for MONY Life Insurance Company of America ("MLOA").