Contact Us

Thank you for contacting our Customer Service Department. We pride ourselves with providing responsive, timely service to our customers.

Please dial 800-487-6669 during the hours of 8:00a.m. to 7:00p.m. EST Monday through Thursday and 8:00a.m. to 5:00p.m. EST Friday to talk with one of our Customer Service Representatives.

Mailing Address:

PO Box 4830
Syracuse, NY 13221

Overnight Mailing Address:

5788 Wide Waters Parkway
Syracuse, NY 13214

EMAIL: service@protective.com
FAX: 866-505-0253

Notice to customers in Illinois:

Because of recent flooding in parts of Illinois, we have placed the applicable moratorium on cancellations and nonrenewals and implemented the other applicable extensions for affected policyholders. Details of these allowances and who they apply to may be found within the recent Illinois Department of Insurance Bulletin (http://insurance.illinois.gov/cb/2017/CB2017-03.pdf).

If you have a disaster-related dispute or issue, the Illinois Department of Insurance toll-free complaint hotline is 1-866-445-5364, or you can file a complaint online at https://mc.insurance.illinois.gov/messagecenter.nsf

Use of the MONY marks is under license from AXA Financial Inc. and it’s affiliates. MONY Life Insurance Company ("MONY") is a wholly owned subsidiary of Protective Life Insurance Company. Protective Life Insurance Company serves as administrator for MONY Life Insurance Company of America ("MLOA").